Privacy Policy

Your Privacy Matters

ACMCHIC LLC ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect:

• Personal Information: Name, email address, phone number, and shipping/billing address
• Payment Information: Credit card details (processed securely through third-party payment processors, never stored on our servers)
• Order Information: Purchase history, order preferences, and transaction details
• Device Information: IP address, browser type, operating system, and website usage data
• Cookies: We use cookies to enhance your browsing experience and analyze website traffic

How We Use Your Information:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to inquiries
• Improve our products, services, and website functionality
• Send promotional emails and marketing communications (you can opt-out anytime). We only send marketing emails to customers who explicitly opt-in. You may unsubscribe at any time.
• Prevent fraud and ensure website security

Information Sharing:

We may share your information with:

• Service Providers: Shipping carriers, payment processors, and fulfillment partners necessary to deliver your orders
• Analytics Partners: To help us understand website usage and improve our services
• Legal Requirements: When required by law or to protect our rights

We will never sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Order and transaction data: 7 years (for tax and legal compliance)
• Account information: Until you request deletion
• Marketing preferences: Until you unsubscribe
• Website analytics: 26 months

Your Rights:

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at contact@acmchic.com. We will respond to your request within 30 days.

California Privacy Rights (CCPA):

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your CCPA rights

Data Transfers:

If you are accessing our website from outside the United States, please note that your information may be transferred to and processed in the U.S.

Data Security:

We use industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and monitoring
• Access controls and employee training

Children's Privacy:

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us:

For privacy-related inquiries, please contact us at:
Email: contact@acmchic.com
Address: ACMCHIC LLC, 271 W. Short St, Ste 410 #1652, Lexington, KY 40507, USA